If you have any issues with your order, our support team is here to help. Please review the policy below for details on returns, refunds, and shipping.

1. Returns

You may request a return within 15 days of receiving your item. Items must be unused, unworn, and in original condition with packaging whenever possible.

Returns for personal reasons (such as incorrect size or change of mind) are accepted, but return shipping costs are the responsibility of the customer.

2. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 15 days of delivery. After review, we may offer a replacement, partial refund, or full refund depending on the situation.

3. Refund Processing

Once your return is received and inspected, refunds are typically processed within 3–5 business days. The time it takes for funds to appear depends on your payment provider.

4. Order Processing

Orders are usually processed within 1–3 business days after payment confirmation. Processing times may be slightly longer during holidays or peak periods.

5. Shipping Times

Estimated delivery times vary by location:

• United States: 7–15 business days
• Canada: 8–18 business days
• Europe / UK: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other regions: 10–20 business days

Shipping times are estimates and may vary due to customs, carriers, or external factors.

6. Delivery Issues

If tracking shows your package as delivered but you have not received it, please contact us within 48 hours. We will assist in investigating the issue and provide a solution where possible.

7. Important Notes

Please do not return any item without contacting us first. Unauthorized returns may not be accepted. We reserve the right to refuse returns in cases of misuse, excessive wear, or policy abuse.