Need more help? Our support team is always here to assist with orders, shipping, sizing, returns, and product questions.

1. When will my order ship?

Orders are typically processed within 1–3 business days after payment confirmation.

During holidays, promotional periods, or times of high order volume, processing may take slightly longer.

2. How long does shipping take?

Standard shipping times vary by destination.

United States: 7–15 business days

Canada / Europe / United Kingdom: 7–18 business days

Australia & New Zealand: 8–18 business days

Other regions: 10–20 business days

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Tracking updates may take 1–3 business days to appear after shipment.

4. What is your return policy?

We accept returns for eligible items within 15 days of delivery.

Items must be unused, unworn, unwashed, and returned in original condition with packaging whenever possible.

For non-quality-related returns, return shipping costs are the responsibility of the customer.

5. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 15 days of delivery. Our team will review the issue and help with a replacement, refund, or other suitable resolution.

6. How do I start a return?

Please contact our customer support team first to request return instructions and the correct return address. We recommend not sending any item back without contacting us in advance.

7. How can I contact customer support?

You can reach our support team anytime at service@xelpri.com. We aim to respond within 24 to 48 business hours.

Important Notice

Shipping times are estimates only and may vary due to customs clearance, weather conditions, public holidays, carrier delays, remote delivery locations, or other circumstances beyond our control.